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Frequently Ask Questions
FAQ's & Coverage
Know the answers to your frequently ask questions and health insurance coverage for your rehabilitation with us. Please contact us for further details.
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We aim to give you high quality service and accommodate all your queries.
Health Insurance Coverage
Extended Health Plans
A doctor’s referral is not required for you to receive Physiotherapy
Some Extended Health Plans require a doctor’s referral for you to be reimbursed. We recommend that you contact your employer or health plan insurance company. Clients that are not using an Extended Health Plan (paying out of pocket) do not require a doctor’s referral.
Motor Vehicle Insurance
You may receive treatment and all costs are covered by your insurance
If you have been involved in a Motor Vehicle Accident (MVA) and require treatment for your injuries, you will need to contact your Auto Insurer. Your Physiotherapist can assess and provide treatment for your injuries. A Doctor’s referral is not required and treatment may begin immediately.
Work Related (WSIB)
Approved claims are directly billed to WSIB and no payment is required
If you have suffered a work related injury, you are required to inform your employer as soon as possible. You should also contact your physiotherapist so they can fully assess you and inform WSIB. You may contact your doctor; however, a doctor’s referral is not required for physiotherapy coverage with WSIB.